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Hiring a Emergency Medical Services (EMS) Manager

Job Posting ForEmergency Medical Services (EMS) Manager

Position Summary:

The EMS Manager provides operational and clinical support for the El Dorado County Emergency Services Authority (JPA) and Executive Director. The EMS Manager may plan, organize, coordinate, and evaluate the field and clinical operations of the JPA. Under the direction of the Executive Director, the EMS Manager conducts ongoing opportunity analysis to determine key clinical and operational performance management issues and demonstrate appropriate fiscal management. The EMS Manager will utilize theory–based program design, implementation, and evaluation strategies and provide data to guide ongoing short and long–term system development. The EMS Manager will provide operational field support for EMS vehicles, EMS equipment, and EMS medical supply management. The EMS Manager will assist with EMS training that falls under the obligation of the JPA. The EMS Manager, under the direction of the Executive Director, will represent the JPA at assigned meetings and will also perform all other duties as assigned by the Executive Director.

I.        Position Duties:

§  Note: The following duties are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement on duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Employees may perform other related duties at an equivalent level as required. 

§  Under the direction of the Executive Director, plans, organizes, implements, and evaluates all operational and clinical activities related to the provision of emergency medical treatment and transport within the jurisdiction of the JPA.

§  Participate in budget preparation and administration; assist in the preparation of cost estimates for budget recommendations, equipment, materials, supplies, and special projects; and monitor and control expenditures.

§  Prepares operational and clinical system reports to include recommendations relative to revisions, implementation, or discontinuation of specific system elements.

§  Participates and, when appropriate, facilitates internal and external committees, task forces, advisory groups, and professional organizations, as assigned by the Executive Director.

§  Under the direction of the Executive Director, ensures compliance with all written contracts and agreements.

§  Under the direction of the Executive Director, develops and implements JPA policies and procedures.

§  Develops and maintains collaborative professional relationships with Board Members, the Executive Director, and other members of the Emergency Medical Services community.

§  The EMS Manager will oversee operational support in the field for EMS vehicles, equipment, and medical supplies. This includes managing the Controlled Substance Program and coordinating upgrades and replacements for all EMS system equipment, among other responsibilities.

§  Establishes and monitors quality improvement indicators and measurements for JPA operations.

§  Manage the JPA’s comprehensive EMS Quality Improvement Program (QIP).

§  Serve as the program coordinator for the JPA’s EMS continuing education provider programs and maintain required education files to ensure compliance with certifying entities and maintain Continuing Education (CE) provider status.

§  Provide opportunities for continuing education to Paramedics, EMTs, and First Responders.

§  Collaborates with El Dorado County representatives, JPA Members Agency Medical Directors and EMS Leadership on issues related to patient care.

§  Ensures the JPA and JPA Member Agencies meet State and local requirements related to EMS Quality Assurance and Quality Improvement (QA/QI).

§  Evaluates the JPA’s response to EMS incidents, including retrospective analysis and review of patient care reports. Provides feedback to EMS providers to ensure compliance with accepted clinical standards, local policies and procedures, and documentation standards.

§  Monitors, evaluates, and implements new federal, state, and local laws, regulations, ordinances, or policies related to EMS. This role involves ensuring that the JPA adheres to all relevant regulatory programs.

§  Collaborates with JPA stakeholders on matters pertaining to medical and quality of patient care issues; reviews sentinel events related to the delivery of patient care.

§  Plans, develops, implements, and evaluates the JPA’s databases, assuring reporting compliance requirements of the JPA and other agencies as necessary.

§  Assists with the maintaining of the JPA’s EMS software programs, including the electronic patient care report (ePCR) system and other computer related requirements.

§  Performs all other duties as assigned.

II.     Minimum Position Requirements:

§  Ability to work collaboratively and effectively with Executive Director, and JPA members.

§  Demonstrated capacity for process improvement (experience with project/process management preferred).

§  Capable of conducting delicate negotiations with a range of agencies and vendors.

§  Demonstrated knowledge of EMS system requirements.

§  Knowledge of computer applications in order to perform accurate word processing and record-keeping functions.

§  Established supervisorial skills, able to manage and lead office staff effectively and constructively.

§  Both verbal and written communication skills with good working knowledge of English grammar and basic record-keeping procedures.

§  Ability to prioritize tasks as well as the ability to follow written and verbal instructions with a minimum of direction and supervision.

§  Excellent interpersonal skills and the ability to work well with people from multiple disciplines and organizations.

§  Effective negotiation and stress management skills.

§  Ability to adjust to changing job requirements, priorities, and unusually heavy pressure.

§  Ability to provide service-oriented customer assistance in a professional and courteous manner and to demonstrate cultural/spiritual sensitivity to diverse populations.

§  Ability to be assertive, collaborative, self-directed, and accountable for outcomes.

§  Possession of and ability to maintain a valid California Class C Driver’s License is required.

§  Must be 18 years of age.

§  Must be able to provide proof of eligibility to work in the United States.

III.  Education

§  Associate degree in EMS, emergency services or management, public administration, finance, business management, risk management or related field or required equivalent experience. Bachelor and/or Master’s degree preferred.

IV.  Experience

§  Possess and maintain a current and valid California Paramedic License OR Possess and maintain a current and valid California Nursing License.

§  Five (5) years as a licensed Paramedic and/or Registered Nurse with duties or responsibilities as follows:

o   Minimum of three (3) years as an EMS Quality Improvement Coordinator or equivalent position OR;

o   Minimum of three (3) years as a Paramedic Preceptor or Prehospital Care Instructor or equivalent OR

o   Minimum of three (3) years as Mobile Intensive Care Nurse (MICN) or Base Hospital Coordinator or equivalent OR;

o   Minimum of three (3) years conducting Continuing Education classes for EMS professionals OR;

o   A combination of duties that total a minimum of four (4) years.

Experience Desired

§  A minimum of two (2) years’ experience working for a public agency.

§  Demonstrated experience in delivering and/or managing prehospital emergency services.

§  Fire services management background (preferred).

§  Demonstrated ability to effectively facilitate diverse groups of Board members.

§  Thorough knowledge of Ralph M. Brown Act and its implications for public agencies

V.     Working Conditions:

§  Regularly drives throughout the entire area of El Dorado County on JPA business.

§  Maybe required to work evenings or early mornings to attend various Board of Director and Committee meetings.

§  Occasionally required to travel out of county for EMS- related professional meetings.

§  Works in a fast-paced, high-volume environment with frequent interruptions and changing priorities.

§  Regularly work with both large and small groups as well as with individuals.

§  Occasionally deals with people who are angry, frustrated, or upset.

VI.      Physical Demands of Position:

While performing the duties of this job, the employee is frequently required to use hands and fingers to handle or grasp objects, type on a keyboard, manipulate office equipment. The employee is frequently required to sit, stand, and walk. The employee is occasionally required to reach with hands and arms, kneel, crouch, or squat. The employee must occasionally lift and/or move up to 65pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must have the ability to: operate a personal computer, read small print on documents, hear and speak well enough to communicate over the telephone and in person.

VII.        Environmental Elements and Working Conditions

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to known hazardous physical substances. Employees may interact with staff and/or public and private representatives in varying emotional states. Must be able to pass a pre-employment physical and background investigation, including fingerprinting.



Qualified Candidates may apply for the position.  The recruitment will remain open until the position is filled.  To be considered for this excellent opportunity, please submit your resume and cover letter, and a list of three (3) work related references by EMAIL ONLY.

Email Applications to:

Bill Sugiyama, Executive Director

El Dorado County Emergency Services Authority

Subject Line:  ATTN:  Emergency Medical Services (EMS) Manager Application

Candidates with the most relevant qualifications will be invited to participate in an interview and/or assessment process, TBA.

The El Dorado County Emergency Services Authority anticipates making a conditional offer in June of 2024 with an anticipated start date in July of 2024.  Offers of employment are contingent upon successful completion of a comprehensive background check.

Job Type:  Full – Time, 40 hours per week

Pay Range:  $101,920 – $110,000 Annually


Paid time off

Stipend for Benefits


8-hour shifts

Monday – Friday

Weekends as needed.

Open to discuss schedule flexibility.

Work Location:  Diamond Springs, CA 95619